Field Service Manager

About Us:

Satellites Unlimited, LLC is a regional service provider in the paid satellite tv industry. With 14 office locations and over 300 employees, we are an exclusive Regional Service Provider for DISH Network in the states of AL, MS, FL, LA, GA, AR, TN and NC. We are an employee owned and operated organization that has consistently enjoyed success and performed at an extremely high level throughout our 30-year history.

We provide various products and services to our customers, up to and including video, internet, home automation, security, and state of the art sound system installations. We continuously invest in our team members in order to provide the best service possible to over 200,000 customers annually. We believe that our people are our greatest asset and the driving force behind everything we do. Our people are working towards their dreams every day! Check out the video below and see how they’re doing it:

https://youtu.be/VSKkvbfEeOA

We love to recognize our people and embrace their accomplishments both personally and professionally! Check us out on social media:

https://www.facebook.com/satellitesunlimited

The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a team of 8-12 satellite installation technicians. The FSM is responsible for enhancing the quality of services that are being provided to DISH Network customers, in a safe and values driven environment.

Essential Duties and Responsibilities:

• Must possess the ability to motivate and build a winning culture on a team

• Train, develop, coach and mentor team members to become high performing technicians

• Follow specified work processes and standardization while building a winning culture

• Demonstrate a high level of competency in upselling products and services while on site in the customer's home

• Identify and address any issues that may impact employee satisfaction and retention

• Ability to lead a team that consistently results in “extremely satisfied” customers

• Conduct performance review meetings, coach employees’ about work-related issues and job performance opportunities, monitor employees work levels and review work performance

• Provide technical troubleshooting and support to technicians

• Share relevant information to technicians and team-members as appropriate

• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety

• Conduct technician team load out meetings

• Complete van inspection, maintenance, and cleaning

• Investigate accidents or injuries and prepare reports of findings

• Maintain a safe work environment by following safe practices and adhering to safety policies

• Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length

• Must be able to work in tight spaces, including attics and crawl spaces

• Must be able to work outside in all weather conditions

• Must be able to stand for extended periods of time

Position Requirements/Preferred Skills:

• 3+ years managing service/repair personnel
• Strong communication skills including the desire to develop and lead teams
• Hands-on field technical experience considered a plus
• Ability to manage/prioritize multiple tasks/projects
• Excellent communication skills (oral, written, and presentation)
• Demonstrate effective computer and technology skills

Additional Benefits For All Full Time Team Members!

Insurance Benefits including medical, dental, vision as well as these benefits:

• Company paid life insurance

• Short term and long term disability

• Access to 24/7 TELADOC Services

• 401(k) retirement plan through BlueStar with 24/7 access to MyPlanConnection App.
• Performance bonus upon meeting certain company metric goals.
• Employee Stock Ownership Program allocates shares to every team member and serves as a separate retirement account.
• Paid Vacation is allocated to every employee. Team members are given 10 days of vacation in their first year alone.
• Incredible Rewards and Recognition Program - we have many events a month that recognize and reward performance for several key metrics.
• Promotional Opportunities are available for those looking to expand their responsibilities and/or lead others.
• Ongoing training and development to maximize your career potential.
• Employee Assistance Program is available to every team member and provides:
• Financial planning
• Legal assistance
• Child and elder care
• Many other services
• Tuition Reimbursement up to $3,000 per calendar year.

Compensation

The base salary is 54k with an additional annual bonus potential of up to $27,400.

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